Live Chat Service for Your Growing Business

Website Chat Services allow for company growth just from people visiting your website. It builds a bridge between your business and anyone that clicks on your site. With instant chat boxes you will see 40% more leads than you would without with a 75% satisfaction rate.

Messaging Software Gives You More Leads

How Does It Work? Where Does The 75% Come From?

ALLOWS FOR 24-HOUR AVAILABILITY

Most customers are more likely to start chatting at night, allowing you to reach people when you are not in the office.

THEY ENJOY CHATTING

79% of consumers prefer chatting because it is easy, convenient and they do not have to wait on the phone.

GENERATE MORE LEADS

63% of the upcoming generation prefer to have their basic customer service questions answered via live chat.     

BENEFITS OF WEBSITE CHAT SERVICES

  • Connect with those who cannot talk on the phone
  • Increased website engagement
  • Improved ROI on advertising
  • Instant gratification for website visitors
  • 3-day window set up

FEATURES

  • 24/7 Service
  • Customizable
  • Can connect through mobile searching
  • Pay per qualified lead
  • No long term contracts
  • Mobile

HOW IT WORKS

  • The chat window is added to your site
  • Your website visitors can now start chats
  • Agents conduct the chats
  • Relevant lead information is emailed to you
  • Visitors are connected to you by Phone

MAKE A MOBILE IMPACT
TEXT-TO-CHAT SERVICE

Adding Text-to-Chat Services Add Up To 34% More Mobile Leads!

You are increasing your customer reach one text message at a time

HOW IT WORKS

  • Unique SMS text phone number is assigned to your company
  • SMS text phone number is added to your website & AdWords ads.
  • Visitors can chat via their native mobile texting app
  • Chat agents conduct SMS text chats
  • Relevant lead information is emailed to you
  • Visitors can be connected to you by phone

BENEFITS & STATS

  • We capture the visitors mobile immediately
  • Your visitors get the comfort of using their own texting app
  • Your visitors get the convenience to engage on the go and on their time
  • Prospects who are sent text messages convert 40% higher
  • 64% of consumers think positively of companies that offer texting
  • The average adult spends 23 hours a week messaging

Customer Case Study Showed

  • 51% of chat leads generated came from mobile vs. desktop
  • 34% increase in mobile chat leads

Live Chat vs. AI

We believe AI can streamline a chat, but it cannot take the place of human intelligence and empathy.

  • 48% of consumers agree that “it feels creepy if the chatbot is pretending to be human.”
  • 71% of Americans would rather interact with a human over a chatbot or automated process
  • 53% of consumers found chatbots to be “not effective”

Key Service Features

  • 89% of consumers would like to connect with businesses through mobile messaging
  • 20% of messenger conversations result in a lead!
  • After three purposeful texts, consumers are 300 times more likely to convert!
  • 42% of chat leads took place outside of normal business hours
  • 53% of consumers are more likely to shop with a business they can contact through a chat app

KEY SERVICE FEATURES OF LIVE CHAT & MOBILE SERVICE

API | CRM & Dashboard Integrations

Our APL allows for CRM & Dashboard integrations. We have numerous partners who have integrated our service with their proprietary CRMs or dashboards.

Facebook Messenger Integration

Integrate our software services with your clients’ Messenger account to turn their Facebook pages into 24/7 qualified lead gen machines. This can also be combined with “Message Us” ads for more effective Facebook campaigns.

SMS Text-to-Chat

Prospects can begin SMS conversations with agents directly from your clients’ websites.

Budgeting

Live chat works so well, sometimes it can produce too many leads! Your clients can budget leads each month so they’re only billed for what they can afford.

Exit Popup

Exit-intent technology recognizes when visitors are leaving clients’ websites. A pop-up appears offering the visitor one more chance to chat before they leave the webpage.

Pre-chat

We took the traditional, passive “Start Chat” invitation and made it more active with messages that send when visitors arrive. The new invitation has shown significant improvements in conversion capabilities.

WHAT SETS HOMETOWN MARKETING GROUP INC. APART?

  • Self Service/Chat Operator Rollover

Our chat agents are available 24/7. If no one is available, inbound chats will rollover to an agent on standby.

  • A/B Testing

All users will have access to A/B testing as a service. If your client wants to test something, we will help you get it running.

  • Innovation

We introduced features such as text to chat, exit pop-up and Facebook integration to the market! The best part? We’re not done innovating yet.

  • Regulatory Compliance

We know how important it is to maintain regular compliance. We ensure that your compliance will be done so you won’t have to think about it.

  • On-Staff Data Scientist

This feature assist our partners with identifying trends to reach optimal service delivery to clients.

  • Coming Soon

We are always working harder. We are currently working on ways to improve lead gen capabilities for our customers. Want a hint? We’re working on a mobile app.